FAQ
π FAQ β Mama Magic
Q1: Are the cups dishwasher safe?
A: To keep the glitter and design looking magical, we recommend hand washing only. This ensures your cup stays beautiful for years to come.
Q2: Do the cups leak?
A: Our cups are designed to be spill-resistant, but we always recommend keeping the lid secure and upright when shaking or carrying.
Q3: Can I customize my cup?
A: Yes! Some designs can be personalized with names or colors. Check the product description for customization options on each listing.
Q4: How long will it take to receive my order?
A: Processing takes 3β5 business days. Shipping times vary by location, typically 5β10 business days within the U.S. Weβll send you tracking info as soon as your cup is on the way!
Q5: Can I order internationally?
A: Currently, we ship within the U.S. only. Stay tuned β we hope to offer international shipping soon!
Q6: What if my cup arrives damaged?
A: Donβt worry β weβve got you! Contact us within 7 days of receiving your order with a photo of the damage, and weβll make it right.
Q7: Can I return or exchange a cup?
A: Due to the handmade nature of our cups, we cannot accept returns unless the item is damaged or defective. Exchanges are handled on a case-by-case basis.
Q8: Are the cups safe for hot drinks?
A: These cups are designed for cold or room-temperature drinks. Hot liquids may warp the cup or lid.
Q9: How do I take care of my cup?
A: Hand wash gently with warm water, avoid harsh scrubbing, and let it air dry. Keep the cup out of direct heat and avoid freezing.
Q10: Can I buy your cups for gifts?
A: Absolutely! They make perfect gifts for friends, teachers, daughters, or yourself. We even offer gift wrapping options on select products β check the product page for details.